Orders may be cancelled anytime prior to shipping. Please contact our order processing team at firstname.lastname@example.org with your request and we will make the necessary changes to your order.
All refund/return claims for in-stock items must be reported within ten (10) days of receipt of goods. An issued return authorization is then valid for thirty (30) days from the date issued.
Custom orders cannot be canceled once placed or changed once in production. If you need to change your custom items after order placement, please contact our order processing team at email@example.com with your request and we will provide you with all available options.
The only returns and refunds we can accept are for defective apparel or defective decoration (embroidery, printing, etc). However, we will try and help you out as much as we possibly can, within reason.
Any claim for errors in style or color must be reported within ten (10) days of receipt of goods.