FAQ

Once an your order is placed, you will receive an order confirmation with everything you need to know (items ordered, delivery details, payment confirmation, etc.). Once your order has left our warehouse, we’ll send you an email with tracking details.

Confirmation Email: 

After placing your order, you will receive an automated email confirmation with your order number.

Artwork Setup: 

Upon receipt of your order, our team of designers will set up your artwork for production and customization according to the options selected on the SP configurator. SP reserves the right to modify artwork as submitted or request new artwork should it be required to achieve quality customization.

Production:

Our skilled team of operators will prepare your order, ensuring placement, colors, and the finished product are ready to go.

Packing:

After production is complete, your order will go through quality control and be prepared to ship out to you via the shipping method chosen at checkout.

Shipping:

Once your order has left our warehouse, we’ll send you an email with tracking details. As soon as the carrier is ready to deliver your order, they’ll get in touch with you directly to confirm your delivery date.

Refunds/Returns:

Custom orders are not eligible for refund or return based on satisfaction with the finished design.

Orders that contain a mix of in-stock and custom items will be split accordingly for production and shipping purposes: 

In-stock items:

Picked, packed and shipped immediately upon receiving your order.

Custom items:

Prepared according to the production timeline and delays in effect at the time of ordering and shipped when ready.

Orders containing a mix of two or more brands offered by SP Apparel may be split at checkout.

You may be required to confirm and pay for each individual order by brand at checkout, and we may send you separate order, payment and delivery confirmations for each order by brand.

For commercial partners, brands available for purchase online will depend on licensing agreements and your SP account status. For more details, please feel free to contact our customer service team at info@spapparel.com.

In-Stock Items:

In-stock items are picked packed and shipped immediately after receiving your order has been placed, and usually arrive at your location within 4-5 business days.

Custom Items:

Overall lead time for your custom order will depend on the product, customization method being used, seasonality, and the shipping method for your delivery address.

Overall lead time for your orders may be affected by trends beyond our control, including but not limited to:

Events beyond our control:

Shipping delays due to global logistical challenges (Covid-19, extreme weather events, conflicts, labor and material shortages, etc.).

Seasonality:

From time to time, we may experience production delays due to surges in demand caused by teams and associations rushing to place orders at the last minute (i.e. right before hockey or baseball seasons start).

In both cases, we highly recommend customers order their team uniforms well ahead of schedule to avoid any issues down the road. For current lead time on orders, please feel free to contact our order processing team at info@spapparel.com.

We accept all major credit cards and pre-approved credit terms for commercial and retail partners.

We authorize your card once you place the order on our website and funds are collected within 24 hours of order placement.

In-Stock items:

Orders may be cancelled anytime prior to shipping. Please contact our order processing team at info@spapparel.com with your request and we will make the necessary changes to your order.

All refund/return claims for in-stock items must be reported within ten (10) days of receipt of goods. An issued return authorization is then valid for thirty (30) days from the date issued.

Custom items:

Custom orders cannot be canceled once placed or changed once in production. If you need to change your custom items after order placement, please contact our order processing team at info@spapparel.com with your request and we will provide you with all available options.

The only returns and refunds we can accept are for defective
apparel or defective decoration (embroidery, printing, etc). However, we will try and help you out as much as we possibly can, within reason.

Any claim for errors in style or color must be reported within ten (10) days of receipt of goods.

If we use artwork you have supplied to customize your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork. By supplying SP Apparel with your artwork you give us the right to use it for customization purposes unless you explicitly revoke that right.

Certain brands offered by SP Apaprel on our website may have logo and artwork usage guidelines that we follow (i.e obscenity, nudity, etc.); we reserve the right to cancel orders with artwork that does not conform to those guidelines.